Invest in Physician Wellbeing for a Triple Competitive Advantage

Posted by Dike Drummond MD

The Business Case for Investing in Physician Wellbeing - a Triple Competitive Advantage for Early Adopters

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This is Blog Post #279

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In 2017 an article in JAMA Internal Medicine by Shanafelt, Goh and Sinsky (JAMA Intern Med. 2017;177(12):1826-1832) made a comprehensive business case for investing in physician well-being. I highly recommend the article. The UCSD HEAR Program has mounted the full PDF document at this link. I recommend you read and absorb every word - and notice your frustration when there are no action steps.

In this blog post let me show you a different way of looking at the benefits to the organization when you take better care of your physicians and staff. 

An effective burnout prevention / physician wellbeing program will provide a rapid, direct and measurable - Triple Competitive Advantage - to Your Organization. 

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Key Resource: 
Physician Wellness Champion  School
The Quadruple Aim Physician Leadership Retreat
Get Full Details
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The Current State of Affairs

For the individual physician burnout can cause emotional and physical exhaustion, compassion fatigue, cynicism, loss of a sense of purpose in their practice, depression, alcohol and drug use, divorce, shortening of their career and even doubles all physician's risk of dying of suicide - regardless of their gender.

Organizational symptoms of burnout include decreased quality of care and patient satisfaction, higher medical error rates, higher rates of malpractice suits, physician disengagement, dissatisfaction and disruptive behavior and higher turnover for both physicians and staff.

Remember too that burnout prevalence in US physicians in the last 4 years or so has hovered at 50% or more regardless of what group of physicians have been surveyed. Now notice something else ... 

How is it you can read those paragraphs and NOT BE PULLING YOUR HAIR OUT and telling your friends and family -->

"Do Not go to your doctor or hospital until we FIGURE THIS OUT"

Tags: Physician burnout, physician leadership, physician resilience, physician wellbeing

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Stop Physician Burnout - Organizations Doomed to Fail if They Only Treat Burnout Symptoms

Posted by Dike Drummond MD

Stop Physician Burnout - Treating the Symptoms only Makes Burnout Worse

Physician burnout has two sets of symptoms

  • One for the Doctor - the personal signs and symptoms that YOU are suffering from burnout as an individual
  • One for the Organization - the various way rising levels of physician burnout destroy the performance and morale of a population of healthcare providers

For the individual physician, here is one of our most popular posts on burnout's symptoms and gender differences.

In this blog post, let me show you three quick observations from our work with over 140 healthcare organizations and societies to date:

  • The common organizational symptoms of burnout
  • How and why most groups only treat the symptoms of provider burnout
  • And why just treating the symptoms inevitably makes everything worse

Tags: physician leadership, stop physician burnout

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Silly things physician leaders say about Physician Burnout - Part One

Posted by Dike Drummond MD

"We can't talk about physician burnout, everyone will go part time"

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This is Blog Post #275
Complete Blog Library is Here
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This article kicks off a mini-series of blog posts documenting my experience of Silly Things Physician Leaders Say About Physician Burnout. This first example is a great place to begin - a surprisingly frequent CMO/CEO exclamation - often used as justification for continued attempts to ignore the obvious presence of physician burnout.

[ Key Resource: CLICK HERE for our Corporate Support Services ]

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"We can't talk about physician burnout, everyone will go part time"

That is a major subconscious fear of some healthcare administrators and physician leaders. Sometimes they will actually say these same words to your face. If you happen to be the wellness champion in your organization, that statement is usually part of a paragraph that includes "things were OK around here until you showed up".

Tags: physician wellness, physician leadership, stop physician burnout

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Physician Leadership: a Simple Communication Tool to Avoid the Disruptive Doctor Label

Posted by Dike Drummond MD

physician-leadership-communication-stop-disruptive-physician-disruptive-doctor-labelPhysician Leadership:
A Simple Communication Tool to Avoid the Disruptive Doctor Label
(video training)

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This is Blog Post #274
Complete Blog Library is Here
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If you invite physicians into your management or leadership meetings, we will diagnose the problems in the system of care with the same speed and skill we diagnose disease in our patients.

Sooner or later we will also run into any number of situations that qualify as hypocrisy: where the organization says one thing and does something completely different.

Nothing in this world upsets a physician leader more than hypocrisy. 

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Related:
Download the full Disruptive Physician Toolkit Here
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We see it right away, like a flashing red light. It drives us to shout, thump tables, foam at the lips and more. This undisciplined behavior results in many doctors being labeled a "disruptive physician" and their completely legitimate concerns downplayed or ignored by the other senior leaders at the table. This outright dismissal of legitimate concerns can be a major cause of physician burnout for some doctors.

Here is a Simple Communication Tool to Completely Avoid Being Labeled Disruptive and get your concerns addressed.

Tags: physician leadership, disruptive doctor, disruptive physician toolkit

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Quadruple Aim FAIL Diary: How to Sabotage Your Physician Wellness Program From the Start

Posted by Dike Drummond MD

Quadruple Aim FAIL Diary:
How to Sabotage Your Physician Wellness Program From the Start

Healthcare's new Quadruple Aim recognizes happy, healthy patients can only come from happy healthy doctors. Quadruple Aim leaders understand that taking better care of your doctors is mandatory for successful organizations in the future.

Tags: physician wellness, physician leadership

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Physician's New ADL's -  Your Activities of Daily Leadership

Posted by Dike Drummond MD

Physician's New ADL's -  Your Activities of Daily Leadership

When you are a master of your basic ADL's - life is easier.

When you master the Activities of Daily Leadership - your practice gets easier too.

In this blog post, let me show you a next-level set of tools to stop working so hard, get home sooner and prevent physician burnout. The key is simple leadership skills performed on purpose every day. 

(Download the Quick Take and Action Plan Here)


Every physician I have ever met works too hard.

Tags: physician leadership

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Stop Physician Burnout - the Quadruple Aim Prime Directive for Physician Leaders

Posted by Dike Drummond MD

Stop Physician Burnout - the Quadruple Aim Prime Directive for Physician Leaders

The modern physician burnout epidemic is a sign that doctors are at a tipping point ... as in tipping over the edge of a cliff. You think burnout is bad now ... project a future where we simply continue dumping additional responsibilities on their backs as usual.

The Quadruple Aim has the potential to turn the tide of stress and burnout, but only if we can bridge the gulf between UNDERSTANDING the Quadruple Aim and actually IMPLEMENTING it.

Let me show you a powerful way to bring the Quadruple Aim to life in your organization with a simple Prime Directive for Healthcare Leaders.

Tags: physician leadership, stop physician burnout, quadruple aim

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Prevent Physician Burnout - curated resource libraries now available

Posted by Dike Drummond MD

Prevent Physician Burnout - curated resource libraries now available.

When you are aware that physician burnout is not a problem and understand its true nature as a never ending balancing act, it will become obvious you will never find a solution - the key is to focus on building your strategy to maintain balance.

We teach 117 ways to prevent burnout. Each has been proven in the real world by hundreds of physicians in all specialties AND that is a LOT of options to wade through. 

We are excited to share our new curated resource libraries so you can cut to the chase and find the best burnout prevention tools quickly and easily.

Use the links below to dive into our curated collections of tools to Get Home Sooner, Build Life Balance and become a More Effective Leader.

1) CLICK HERE for Get Home Sooner Tools

Each of the tools on this page will make sure you actually get home sooner. The library includes our EMR strategy recommendations, BID Huddle power tips, Batch Processing formula, the antidote to Multitasking and much more. All just a click away.

Tags: Physician burnout, prevent physician burnout, physician leadership

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A Quadruple Aim Culture Eats Physician Burnout for Breakfast

Posted by Dike Drummond MD

If there is a culture that eats physician burnout for breakfast, where do you find that restaurant and who is your server?
[ quick link to the answer]

There IS a culture capable of eating burnout for breakfast.

A healthy workplace culture is more than a Unicorn - something you have heard of but never actually seen. Even in high stress, difficult situations, that culture will keep you connected, supporting and caring for each other. 

Unfortunately, the typical hostile, overloaded, Triple Aim whirlwind of a workplace culture in a healthcare organization will EAT YOU and your people for breakfast instead.

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What about YOUR ORGANIZATION?

I invite you to put on your culture glasses for a moment. These are a lot like comic book X-ray spectacles -- only these lenses allow you to see the fabric of your workplace culture. Slide these glasses on and you can clearly see the informal attitudes and rules that govern the way we interact with each other while delivering patient care.

As you walk through your workplace, imagine your glasses can actually show you the answers to the questions below as thought bubbles above the heads of your people.

Tags: Physician burnout, physician leadership, quadruple aim

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Announcing the Quadruple Aim Physician Leadership Retreat - Seattle, Washington, May 7 – 10, 2017

Posted by Dike Drummond MD

Inaugural Quadruple Aim Physician Leadership Retreat launching in Seattle, Washington, May 7 – 10, 2017 [Press Release]

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Learn More About the Retreat
and Secure Your Spot on the Early Bird Registration List
[ http://tinyurl.com/QuadAimLeader ]
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Burnout is rampant among American doctors. One recent survey shows 54% of practicing physicians suffering from at least one burnout symptom (1). Burnout’s pervasive negative effects include lower quality of care, patient satisfaction, higher error rates and an organizational culture of resistance and disengagement.

One of the causes of this modern epidemic is twenty years of single-minded industry focus on the Triple Aim – Cost, Quality and Population Health. In 2015 a group of healthcare leaders finally asked the obvious question, “How can our organizations provide high quality medical care if our people are burned out?” The answer revealed healthcare’s new Quadruple Aim. (2)

In these chaotic times a focus on this fourth aim – the health and wellbeing of all the people providing the care – will make the difference. When physician leaders learn the skills to reduce burnout and build a more supportive culture – actually living the Quadruple Aim – better care and satisfaction, fewer errors and more engagement will be the result, naturally and automatically.

TheHappyMD.com, Seattle, Washington 1/12/2017

TheHappyMD.com, the healthcare industry leader in burnout prevention training and coaching, announces the first Quadruple Aim Physician Leadership Retreat, May 7 – 10, 2017 in Seattle Washington.

Tags: physician leadership, quadruple aim

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