Patient Satisfaction should never be 100%

Posted by Dike Drummond MD

Patient Satisfaction should NEVER be 100%

Patient Satisfaction - or the "Patient Experience" is a key quality indicator for organizations and a potential bonus point for the individual physician.

Tags: Physician Burnout, Physician Leadership


The Physician Friendly Organization Scorecard

Posted by Dike Drummond MD

Physician Friendly Organization Scorecard

Is YOUR organization Physician Friendly?

In my work helping hundreds of over-stressed doctors recover from burnout, here is one of the hardest parts:
A coaching client and I work together to stop the downward spiral and get their energy and attitude back … and yet they continue to spend 10 hours a day in a flagrantly toxic workplace.

We have to fight the same battle with burnout every day because the conditions at work are not physician friendly. I can help the doctor develop new skills and awareness to become more resilient and balanced … but who has their back at work?? In most cases … no one.

Tags: Physician Leadership, stop physician burnout


Performance, Trust and Physician Leadership Wisdom ~ Simon Sinek

Posted by Dike Drummond MD

One of the key causes of the modern Physician Burnout epidemic is the state of leadership in healthcare

Let's face it, large organizations that employ hundreds of physicians are a new development in the healthcare industry. The consolidation in healthcare continues, forming larger and larger companies, while the on-the-job-quality of life for the workers continues to deteriorate. 

Over and over again leaders emphasize numbers over mission, meaning, and culture of the group. Add COVID into the mix and it really is a perfect storm. 

  • Where did this go off the rails?
  • Where can we find new attitudes and new skills to build a healthy healthcare workplace.

In this video Simon Sinek will show you lessons he learned from the Navy Seals that can help all leaders in healthcare.


Check it out and PLEASE LEAVE A COMMENT.

Tags: Physician Leadership, stop physician burnout


Physician Leaders Guide - How to lead when everyone is exhausted

Posted by Dike Drummond MD

Physician leaders understand COVID-19 is a unique type of disaster.

Instead of a POINT crisis and a recovery; like a 

  • Tornado / Hurricane
  • Flood
  • Terrorist attack

... where you get a KaBoom, an acute crisis and a recovery over days to weeks. You know, the kinds of disasters we have drills for, the ones we have code names for.

This pandemic is a series of slow tidal waves, overwhelming everything and everyone for weeks at a time as the wave hits, only to return months later and do it again. 

Sheer fatigue, exhaustion, even a sense of helplessness and hopelessness are common for you and your care team. 

All of us can rally and unite in response to an acute crisis. All hands on deck!

But how do you continue to lead and remain a high performance team for weeks and months on end when the tide of illness refuses to recede?

Tags: Physician Leadership


Healthcare Leaders - 3 Questions on Physician Wellbeing

Posted by Dike Drummond MD

These 3 Questions for Senior Healthcare Leaders will reveal their opinions on the importance of Physician Wellbeing.

Sometimes it is darn difficult to tell whether your leaders understand and/or care about the stresses you are under.

  • The impact of COVID-19 - either blowing up or shutting down your practice.
  • The pandemic induced losses of 2020 Q2 forcing you to take a pay cut and laying off your essential support staff.
  • The daily death by a thousand EMR clicks and keystrokes.
  • The weekly struggle to carve out some meaning from your practice whirlwind and build in some family time and life balance. 

If you can catch your CMO or CEO in a quiet moment, here are three questions that will reveal how they view your professional quality of life.

Tags: Physician Leadership, stop physician burnout