Patient Satisfaction should never be 100%

Posted by Dike Drummond MD

Patient Satisfaction should NEVER be 100%

Patient Satisfaction - or the "Patient Experience" is a key quality indicator for organizations and a potential bonus point for the individual physician.

Tags: Physician Burnout, Physician Leadership


Doctor Patient Communication – The Universal Upset Patient Protocol

Posted by Dike Drummond MD

Doctor Patient Communication – The Universal Upset Patient Protocol

[ here's our Patient Communication Library page ]

Doctor Patient Communication can be a significant source of stress in the average office … especially when we are dealing with upset patients or angry patients.

When was the last time you had a REALLY UNCOMFORTABLE interaction with an angry or upset patient?

You didn’t know what to do or say and it left a bad taste in your mouth for days. When it comes to this type of difficult doctor patient communication – upset patients & angry patients – they can REALLY add to your stress as a practicing physician.

Tags: Physician Coaching


Stop Physician Burnout: One Step to More of What You Really Want in Your Practice

Posted by Dike Drummond MD

Stop Physician Burnout: One step to more of what you really want in your practice.

Desire is an interesting and disempowering emotion. When you really, really, really want things to be different and you wake up the next day -- and it is exactly the same as yesterday -- well that is just disappointing to say the least.

If your practice is not what you dreamed it would be ... that difference between desire and reality can be a major source of stress and burnout. 

And yet there is great power in desire/longing/dreams and vision when you have a clear target and the skills to move in that direction. This is what got you through Medical School and Residency - a clear finish line and a way to get there.

You are out in your own practice now. You have the freedom and responsibility to determine what your practice looks like and how it feels ... for you and your family. It is rare that you will find what you seek on someone else's job description.

You will need to change things up to get what you really want in your practice/career/life. This is how you put stress and burnout to its highest and best use.

Tags: Physician Burnout


Physician Burnout's Highest and Best Use

Posted by Dike Drummond MD

Physician Burnout's highest and best use

From within the misery of physician burnout it is difficult to see, but there is a purpose to this suffering. Burnout actually has a highest and best use.

When you use your stress and burnout as fuel for transformation -- when you do a good job of burning out, you will look back on this as an important turning point in your life. A turning point for the better.

Tags: Physician Burnout, Physician Coaching


The Physician Friendly Organization Scorecard

Posted by Dike Drummond MD

Physician Friendly Organization Scorecard

Is YOUR organization Physician Friendly?

In my work helping hundreds of over-stressed doctors recover from burnout, here is one of the hardest parts:
A coaching client and I work together to stop the downward spiral and get their energy and attitude back … and yet they continue to spend 10 hours a day in a flagrantly toxic workplace.

We have to fight the same battle with burnout every day because the conditions at work are not physician friendly. I can help the doctor develop new skills and awareness to become more resilient and balanced … but who has their back at work?? In most cases … no one.

Tags: Physician Leadership, stop physician burnout