Stop Physician Burnout - What to do when a patient says thank you

Posted by Dike Drummond MD

To prevent physician burnout, you must manage your three internal Energy Banks

A Thank You from a patient or family member can top up all three accounts, but ONLY if you know what to do and say in that moment.

"Thank You" is like rocket fuel because it provides an instant infusion of Spiritual Energy, reconnecting you with the purpose in your practice.

Unfortunately, most doctors deflect thank yous and miss this golden opportunity to prevent burnout.

This is another lesson we never received in Med School, Residency or Fellowship - How to RECIEVE a Thank You with Elegance and Grace.

NOTE:
This is Part 3 of 3 in our Series on Physician Energy Management. Here are the first two:
Part 1 - Physician energy has nothing to do with batteries being run down
Part 2 - Physician's 3 Energy Banks

~~~~~~~~~~~~~~~~~~~~
Stop Physician Burnout, Build Your Ideal Practice
With our 3-Layer Physician Support ECOSYSTEM
Training - Weekly Coaching - A Community of Like-Minded Physicians
Burnout Proof MD Learn More and Get Started
~~~~~~~~~~~~~~~~~~~~

 

The Thank You Connection to Spirit

Spirit in your practice is your connection to PURPOSE. You must have reminders you are making a difference and serving a purpose regularly or your Spiritual Energy Bank becomes drained. At that point, the little voice in your head might start whispering, "What's the use."

That little voice phrase, "What's the use. I'm really not making a difference or serving a purpose here," is actually the third symptom of burnout.

Here's how I discovered the Thank You connection to Spirit.

It was by accident, early in my physician coaching practice. I was looking for a way to help doctors remember what they enjoy about seeing patients

I asked hundreds of my physician clients:

"Tell me about your last Ideal Patient Visit"

You know the one...

That special interaction, during an otherwise busy day, that lights you up. Where, at the end of the day, you said to yourself,

"oh yeah, that's why I became a doctor in the first place," with a little fist pump.

Or when you get home, you say, "Honey, sit down, I have to tell you what happened at work today."

About ten doctors into this inquiry, a pattern began to emerge that has held true to this day - across hundreds of doctors. 

97% of the time that feeling of satisfaction and accomplishment comes from two words the patient, or a family member, said to you.

Tags: Physician Burnout, physician patient communication

READ MORE NOW >>>

Physician Burnout and Doctors 3 Energy Banks

Posted by Dike Drummond MD

Physicians have three sources of energy to draw upon in practice and their larger life

In this post you will learn:

  • The differences in these 3 distinct types of energy
  • The symptoms that arise when you are in the negative in any individual account
  • How you fill each one to the brim

These simple principles will supercharge your ability to recognize and prevent your own physician burnout.

Tags: stop physician burnout

READ MORE NOW >>>

Physician Burnout has nothing to do with your batteries being run down

Posted by Dike Drummond MD

The Battery Fallacy is one of the great myths of Physician Burnout. 

Until you understand how energy works inside the physiology of a doctor, you can't begin to protect yourself from burnout.

The Battery Fallacy

When I deliver a training at a Med Staff Meeting, I always ask, "Raise your hand if you have ever said, 'My batteries are run down, I just need a recharge'. All the hands go up. 

The batteries-run-down is the most common metaphor for burnout and it is TOTALLY INACCURATE.

The Battery Theory of physician energy management is a myth, a fallacy.

It is a blind spot.

It is a barrier to recognizing and preventing physician burnout. 

Our work with over 40,000 doctors in the last 12 years has revealed a working model of physician energy that provides:

An accurate representation of energy balance in doctors

The energetic source of the symptoms of burnout 

Burnout treatment and prevention mechanisms you can put into place today

Tags: Physician Burnout

READ MORE NOW >>>

Work Life Balance for Physicians Power Tool - Scheduled Spontaneity

Posted by Dike Drummond MD

Work Life Balance for Physicians – the power of “Scheduled Spontaneity”

When it comes to work-life balance for physicians, it's up to you. Left to its own devices, your career/practice will naturally dominate your larger life.

The two prime directives we learn in our medical education:
The Patient Comes First
and Never Show Weakness
virtually guarantee work will always come out on top. 

Work Life Balance is a task only you can accomplish. You must force the issue. Make it happen.

Fortunately the tools for this task are simple and the weekly life balancing process only takes a few minutes.

Tags: physician burnout prevention, Dike Drummond MD, Physician Burnout, Work Life Balance, physician burnout treatment, Physician Coaching

READ MORE NOW >>>

Physician Burnout - Who Will Save Us

Posted by Dike Drummond MD

Physician Burnout - Who will Save Us?

Let's talk about what to do when you finally realize you are on your own, that no one and nothing is coming to rescue you.

========================

In most burnout blog posts and comments on the internet, physicians do the same thing - blame, justify and complain about the work stresses we are under.

  • Our struggles and frustrations are real
  • Our concerns are 100% legitimate
  • And yet pointing fingers and playing the victim will only keep you stuck DEEP in Einstein's Insanity Trap

~~~~~~~~~~~~
Learn More:

235 Proven Tools for Your Burnout Prevention Strategy
~~~~~~~~~~~~

The latest survey shows over 60% of doctors suffering from symptomatic burnout on any given office day. New levels of work stress seem to pile on each week. We all daydream of a lifeline, a rescue, a refuge, a break.

It is as if we are locked high in the castle tower, at the mercy of our evil captors - EMR, MOC, Preauths, RVU production quotas, the Call Center is a mess, and my Inbox is overflowing like a plugged toilet. Surely someone has dispatched a knight in shining armor to free us from this torment.

All of these concerns are true and valid AND understand one thing ...

Complaining and dreaming of a rescue is Playing the Victim - Pure and Simple

There is no one and nothing coming to save you

This yearning only distracts you from saving yourself

Let me set a framework for addressing burnout effectively - the straightest path to meaningful change in your work day and your organization.

So you can release the urge to blame, justify and complain,
hear that little voice calling you to take back your practice,
and know how to get started. 

 

Tags: physician burnout prevention, Dike Drummond MD, Physician Burnout, physician stress, Physician Leadership

READ MORE NOW >>>