Mayo Clinic CEO says fire your doctor if you suspect physician burnout - during PBS interview
By Dike Drummond MD, CEO TheHappyMD.com
Dr. John Noseworthy MD, CEO of the Mayo Clinic, said patients should actually fire their doctor if they suspect physician burnout during a recent TV interview on WTTW in Chicago.
This is a first on two levels
This is the first time I have ever heard a major American healthcare executive asked this obvious question ...
... the first time I have ever heard a CEO answer it.
Not only that, Dr. Noseworthy is a physician and the boss of the massive and well respected Mayo Clinic no less. (full disclosure; I graduated from Mayo Medical School in 1984)
Here's the bind
Mayo measured its internal physician burnout rate two years ago and it is 40%. Here is the article link. The physician burnout rate is the first statistic quoted in the body of this research report even though they fail to mention it in the abstract. Grab the full PDF and you will see that 3896 Mayo Clinic doctors were surveyed and 40% admitted to at least one symptom of physician burnout.
Hmmm ... Is Dr. Noseworthy saying ... that patients should be able to diagnose physician burnout and then figure out a way to dismiss their doctor ... an act that could result in up to 40% of the Mayo Clinic physician workforce being sidelined on any given office day?
This is a can of worms indeed!
The full interview exchange is in the video at the base of this blog post. Here is my transcript of the interchange: