Physician Leadership Lesson of the Day - Harm does not Require Malice

Posted by Dike Drummond MD

When managers/leaders drive for production in the face of physician burnout ... this quote becomes the leadership lesson of the day.

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Charles-m-blow-quote


Unfortunately the absence of empathy and understanding is often a blind spot in physician leaders. 

This is the origin of leadership statements like this:    

  • "What's your problem that you can't see more patients?
  • ... get your charts done?
  • ... show up at all the department meetings?
  • What's with these doctors, don't we pay them enough?"

Physician Leadership Empathy is the number one skill of a quality leader. Empathy when your people are in pain ... drives curiosity, which drives creativity and innovation.

  • It feels good to lead a team that feels good about their work.
  • I so wish it felt really bad to lead a team that feels bad about their work
  • AND that the physician leaders first instinct would be to LOOK IN THE MIRROR
  • And ask, "What can I/We change to make it easier to take good care of our patients?"
  • Then dedicate yourself to learning more by rounding on and shadowing your people.

 

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PLEASE LEAVE A COMMENT:

Have you experienced this from your physician leaders?
What have you found to work in raising their awareness?


Tags: Physician burnout, physician leadership

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