More Connection, More Satisfaction. Less Conflict.
Things get easier with the four tools below. Find more satisfaction and connection even in the midst of the whirlwind.
1) How can you deal with angry and upset patients quickly, effectively and empathetically ??
A really angry patient can ruin the morale of your whole staff. When your attempts to settle them down fail ... it can leave a bad taste that lasts for days. We want you to know there is a simple structure to deal with upset patients or family members.
Learn the Universal Upset Patient Protocol and follow its simple steps. Teach it to your whole staff while you are at it -- the video has over 70,000 views on YouTube!
2) Inappropriate antibiotic requests -- how to just say "No".
What do you say when a patient asks for a Z-pack after three days of the sniffles? We know the request is inappropriate, but how do you hold your boundaries? It is important to understand what is going on in the patient's and use the "Three E's" to handle this tricky and common situation with grace.
Here is our mini-training: Antibiotics for a Virus -- How to Just Say NO
3) "Thank You" lessons.
What you do when a patient says "Thank You" can provide a rocket ride to more fulfillment and connection in your practice.
The most powerful recharge to any physician is to be told "thank you" by a patient or a family member. If I ask you to recall an Ideal Patient Encounter from the last two weeks in your practice, I know with 95% probability that you will recall a visit that ended with the patient saying thank you. And most of the time we don't respect the healing nature of that encounter for both of you.
Learn how to reconnect with your purpose and build a deeper connection with your patient in our mini training: What to do when a patient says, "Thank You".
4) What if I could show you a proven way to get more patient THANK YOU's in every week?:
All this tool takes is 30 seconds before you go to work each day ... honest. The key here is your intention at the start of your work day. If your intention is simply to survive and make it back home ... that is all you will get.
However, if your intention is to have an Ideal Patient Encounter today - that is a whole different level of satisfaction now isn't it? This is a pure example of "if you believe it, you will see it". But don't listen to me, try it out for yourself.
Learn this powerful tool to set up your practice day as a Treasure Hunt in this mini training
Be sure to check out our Burnout Basics Library too
Back to the Personal Tools Home Page