... we look forward to the impact these learnings will have ...
We asked Dr. Drummond to train all 6,000 of our physicians on the topic of burnout, giving our people new prevention tools and starting an open discussion on this difficult subject.
Dr. Drummond's training has set the stage nicely for our entire medical group to address the topic of burnout in a mindful way. What’s more, it gave us a common language to use when talking about stress and burnout and a real sense of enthusiasm that there is a way forward.
I was pleasantly surprised by Dr. Drummond's willingness to not only adapt his training to address the unique features of SCPMG, but also to adjust the training to the specific concerns at each one of our 13 different medical center locations.
His energy and ability to communicate the training principles with impact and humor never flagged despite 13 full training days with our people.
Of 2,000 doctors who completed evaluations, the great majority said they were likely to apply what they learned from Dr. Drummond to their own life at work and at home.
We were heartened to hear many of our doctors express that they felt less alone and more empowered following this training. We look forward to the impact these learnings will have throughout our organization.
~ Edward Ellison, MD
Executive Medical Director - Chairman of the Board
Southern California Permanente Medical Group (SCPMG)
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“… confident his message will have impact …”
Dike Drummond was the opening keynote at our 2015 Annual Leadership Conference with 800 of our physician leaders in attendance. We wanted our people to be better equipped to coach their physician teams on how to manage work-life balance and professional wellness.
We were impressed with his enthusiasm, his talent as a trainer and the power and simplicity of his teachings. Dike's burnout avoidance techniques can easily be applied to clinicians and administrative employees alike - without major efforts at training or life-style disruption.
Every attendee I have spoken to has indicated enthusiastic engagement with the session. All were excited to try the tools for burn-out avoidance on both themselves and their physician teams.
Dike's presentations made me look ‘smart.’ More importantly, I am confident his message will have an impact.
~ Miles Snowden MD
CMO, TEAM Health
"Our physicians felt it was a very good investment of their time."
We retained Dr. Drummond to provide three full days of burnout and leadership training at all five of our system hospital locations. Dr. Drummond is a gifted speaker that cares deeply about physician wellness. Unlike some other burnout trainings I have attended, Dr. Drummond provided practical strategies to increase health and well-being in a very entertaining and positive way. His energy, enthusiasm and sense of humor never faded despite eight hours each day with our people.
We received very positive feedback. Our physicians felt it was a very good investment of their time. I was surprised how applicable his message was to the administrators and other types of providers in the room. I will be personally applying several of the tools I learned.
I absolutely recommend Dike’s training. He provides a very positive message that we will use to unify our teams and organization.
~ Doug Boysen
President & CEO Samaritan Health Services
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“… could not have been more pleased … “
The engagement of our medical group during the Burnout Proof presentation highlighted the need for making this a strategic priority. Hearing from a colleague who has been there is invaluable. Dike’s ability to speak directly to our medical group and say “You do not need to be perfect!” was priceless.
Dike has a very dynamic but sensitive delivery. He is not afraid to ask challenging questions like… “ So why doesn’t your mission statement say anything about caring for your caregivers?” Our Wellness steering committee could not have been more pleased with content and feedback. I continue to get email requests for regional site visits for Dike’s presentations.
Dike also spoke very frankly with our Wellness steering committee to narrow the focus of our proposed work on the primary issue…. Burnout. His presentation and consultation strengthened our resolve to press forward with our work.
~ Tad Jacobs DO
Chief Medical Officer
Avera Health System, Sioux Falls S.D.
"The training was phenomenal"
Dr. Drummond did 6 presentation sessions in one day and had over a thousand attendees total. We were amazed to find him more alive, more animated and even more connected with his physician audience at the end of the day.
It was a very positive experience on a very negative topic. Besides the physicians, we involved all the administrators, clinical leads and caregivers in his training sessions. There was so much interest that we had standing room only.
Every participant walked out with good comments. They felt understood. They were more positive about what could be done and what could be improved on their work life balance issue. The physicians, especially, were empowered with many useful tools that be implemented immediately.
The training was phenomenal. We learned a lot from Dr. Drummond. This was our first burnout prevention event. And any future event will be hard to top what Dr. Drummond delivered. The standard is now set so high. Ouch for me.
~ Joanna Tan MD
Chair, Physician Wellness Committee
St. Jude Heritage Medical Group, Fullerton, California
"... we will be gaining a tremendous competitive advantage ..."
"We've lost two physicians in the last three years, and I've no doubt burnout was a significant factor. We wanted not just a speaker with inspiring platitudes on stress relief, but a system wide plan to prevent burnout, empower our providers, and give us direction toward the Quadruple Aim.
Dike's presentation opened a lot of eyes, not just for providers but the executives in attendance as well. In one day a lot of important tools were introduced that will help bridge the communication gaps between administrators and our providers. Dr. Drummond is not just a physician. He truly is a trained coach, and that additional skillset is invaluable. He is an engaging and credible speaker that people respond well to.
With Dr. Drummond's help, I believe we will be gaining a tremendous competitive advantage in building the healthiest, happiest, and most engaged physician workforce in our area. "
~ Tom D. Bledsoe, Jr. MD, FACP
Vice President - Hamilton Physician Group, Dalton, Georgia
... absolutely value added ... "
“Dr. Drummond “gets it” better than others I have heard speak on Burnout. He is a dynamic speaker with a strong command of the topic. His training provided some real tools that work. We were surprised by the number of positive comments we received from our medical staff.
His program is absolutely value added, much more than most of our speakers and topics.”
~ David Lopatofsky MD
CMO, UPMC Susquehanna, Williamsport, Pennsylvania
"Best meeting in a decade"
"I continue to get emails and texts and calls thanking me for bringing in Dike and how refreshed they have felt.
Dike's presentation let our staff know that they were not alone and what they experience daily is not unusual. The medical staff for the first time has a valuable resource and learned some things that were for them only. I personally learned to recognize burnout and it's complications. I use the 4 part super breath and the hack he taught for the stressful events in my practice and it does make a real difference. I also like the buddy system he ended with it was like having a big brother or sister in our group.
He shared some very personal stories regarding his former practice that I know everyone could relate to. The thing I most appreciated was that Dike came across as someone who is passionate and truly cares about physicians and their well being. The interactions were great, I had two discussions with docs in our groups that over the last ten years have barely spoken too."
~ Kurt Shuler MD
Chief of Staff
Sutter Davis Hospital, Davis, California
"Everyone walked away with a specific action plan"
"Dr. Drummond presented five separate trainings, in multiple venues, to hundreds of our physicians, advanced practitioners, leaders and employees. All of the feedback I received was overwhelmingly positive. He was able to connect with each of these audiences in a unique way that was not only engaging but also practical. Everyone walked away with a specific action plan.
I especially appreciated Dr. Drummond's genuine discussion of his own burnout and his concrete prevention tools."
~ Eric Mooss, FACHE, CMPE
President Bryan Physician Network, Lincoln, Nebraska
“ ... best medical staff retreat to date …”
"Dike's presentation taught our leaders how burnout adversely effects performance as it relates to quality, service, and cost. In addition, our people are now talking about the importance of taking the time to breathe. The attendees also appreciated the opportunity to role play working through difficult conversations about credentialing, peer review, and disruptive behavior. Many attendees have told me this was our best medical staff retreat to date.
I was surprised how comfortable I was in feeling uncomfortable working with Dike. Our conversations lead me to think about things differently, which changed our approach. In the end, our collaboration provided a unique experience for our attendees which made a lasting positive impression."
~ Chad Krilich MD
Medical Director - MultiCare Auburn Medical Center
Multicare Health System, Tacoma, WA
"... half the spouses attended ... not one person left early ..."
"As the creator of the first Physician Wellness Counseling Program, sponsored by a county medical society, I cannot recommend Dr. Dike Drummond's burnout prevention retreats enough.
I brought Dr. Drummond to my county medical society meeting. Not only did half the Society's members and spouses attend - not one person left early.
What resonated with the assembled physicians and spouses was the fact that Dr. Drummond is a physician (Mayo trained FP), intimately knows the issues that lead to burnout in this healthcare environment, but most importantly he's figured out what physicians can do."
CEO Lane County Medical Society, Eugene, OR
"… professional exhaustion is not inevitable …"
“Family physicians are taught to assume a broader responsibility for the overall “health” of their patients and communities than any other specialty, making them particularly at risk for burn-out. The AAFP seeks to support its members through all of the challenges they face in practice, including the risk of burn-out.
Dr. Drummond was invited to be a general session presenter at the 2014 Scientific Assembly with over 4000 members in attendance.
Dike Drummond is not just a “preacher” about the challenge of burnout among professionals today, but he brings with him evidence-based solutions to that challenge... solutions that can begin today. Dr. Drummond provided an outstanding example of a presenter who uses multiple strategies to engage his audience. Whether you’re an auditory, visual or kinesthetic learner – Dr. Drummond’s style has just what you need to make the most of this learning opportunity. But the story of his own journey to and through burnout provides a powerful example that professional exhaustion is not inevitable and that happiness in work/life balance is achievable.
It isn’t hard to discern feedback from the attendees when you see 200 of them lined up for the book signing! Almost everyone that I’ve spoken with about Dike’s presentations have been enthusiastic in their praise for not only his message, but also for the engaging way in which it was delivered. “
~ Perry A. Pugno, MD, MPH, FAAFP, FACEP, FACPE
Vice President for Education, AAFP (retired)
Clinical Professor, Family and Community Medicine, KUMC and UCD SOM
"... build a culture of teamwork ..."
"We were seeing high levels of stress and burn out in our providers in our FQHC. We also wanted to build a culture of team work between providers and administration, as this was missing. Dike was great to work with in the planning of this event. He asked great questions and helped us set clear expectations beforehand.
Dike was very engaging with the staff and very well prepared. Our staff learned tools to start focusing on themselves to tackle burn out rather than wait on someone else to work on it for them. He did a great job of planning and executing the whole day.
I believe that this training will be a great benefit going forward. Providers and staff who are happier will naturally provide better clinical care and better customer satisfaction for our patients."
~ Clint Kuntz
CEO, Marana Health Center, Tucson, AZ
"... fantastic energy and positivity ..."
“Dr. Dike Drummond was the MC of our full day Innovation Forum, coordinating presentations from 12 of our in-house innovation projects. He coached the teams to increase the impact of their case studies, then used his fantastic energy and positivity to keep the crowd engaged and the event on time. Dike is professional, well spoken as both a presenter and presentation coach while being simultaneously funny and a good time!
Our event became a well-oiled machine with no downtime and no distractions. Our people enjoyed not only the great content and energy of the day, but also the skill of our host … an impressive achievement.”
~ Kate Mundell,
Multicare Health System Revolution Project Manager
"... a leader's understanding of healthcare ... "
“Dr. Dike Drummond has a leader’s understand of health care and how we need to innovate in order to transform it. He understands the process of innovation and the obstacles to change for healthcare organizations. His comfort and effectiveness when working with an audience of clinicians is impressive. We had a full agenda and Dike kept us engaged, entertained and on schedule. He asks insightful questions and moves effortlessly from one point to the next.
I highly recommend him to anyone who asks!”
~ Theresa Boyle,
Senior VP, Multicare Health System, Tacoma, Washington
" ... the residents felt unique and helpful"
“The session was very informative regarding the causes of physician burnout and how to look for these signs and symptoms within oneself and with colleagues. Dr. Drummond’s presentation covered a lot of territory that the residents felt was unique and helpful. I believe the residents have a much better idea of how to approach balance within their professional lives, both while in residency and later in practice. I particularly enjoyed the relaxation methods that could be easily incorporated into the everyday practice of medicine. ”
~ Brett White MD
Associate Director – OHSU Family Medicine Residency Program, Portland, OR
Iowa Healthcare Executive Symposium Keynote Presentation:
“Collaborative Leadership in Times of Change – Engaging and Influencing Todays Physicians”
“Our goal was for Dr. Drummond to help our MHA students and Alumni better engage with physicians, especially given today’s change-driven healthcare environment.
Our attendees both learned from and enjoyed Dr. Drummond’s presentation. Our event has typically been fairly “academic” in nature, and Dr. Drummond’s focus on trust and collaboration made it much more “real.” Learning about the “clinician’s comfort zone” directly from a clinician – and especially from a clinician who has worked others struggling with burn-out – was very helpful to me.
I was impressed by how focused Dr. Drummond was on understanding the intent of our program and his role in it. It is very unusual for a keynote speaker to listen in on other speakers’ presentations, but Dr. Drummond did, which allowed him to make even more of a connection to our audience.”
~ Michelle Niermann, FACHE
Senior Vice President and COO, UnityPoint Health - St. Luke's
Vice President - Clinic Operations, UnityPoint Clinic - Cedar Rapids, IA
Program Chair, University of IowaI Healthcare Executive Symposium
"Thank you for your participation in this year's symposium. Many have said it was the best event in years. I agree."
~ Ian Montgomery, MA, CMPE
Director of Executive MHA Program, University of Iowa College of Public Health
"… a significant and tangible improvement in physician engagement …"
"Physician engagement across the 9-county area we serve is essential to the success of Care Compass Network (CCN). We felt that it was vitally important to sponsor an appropriate educational event – and partnered with Dr. Drummond as a national thought leader.
The training was an excellent, interactive experience, that attracted a larger than usual audience and generated tremendous enthusiasm and a request for follow-up events. Dike’s tremendous energy, enthusiasm, and ability to connect with the audience on a very personal level was surprising.
Overall feedback was extremely positive: "Great speaker" "Well done" "If the workshop is repeated, attendance would quadruple"
Since the event, we have seen a significant and tangible improvement in physician engagement with CCN as a direct result of the workshop. We will now be able to better facilitate meaningful dialogue between the practicing physicians and administrators in order to work together and deal with the burnout issue."
~ Wayne C. Teris, MD, FAAFP
CMO - Care Compass Network
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That's all for now. We are really looking forward to designing and delivering a high-impact training to you and your people very soon.
Until we connect in person, keep breathing and have a great rest of your day,
Dike Drummond MD