When healthcare quality measures fail us all

Posted by Dike Drummond MD

When healthcare quality measures fail us all 

Now that we are in the age of Pay For Performance ( P4P ) we are only beginning to learn how difficult it is to achieve the twin towers of 

  • Patient Satisfaction
  • Quality Care

Patient satisfaction is a very controversial subject - with the counterintuitive "percent of top" as our measuring stick and the universal acknowledgement that patient demands should not always be honored carte blanche. ( "I need my #90 Rx of Oxy for my fibro, Doc. The pain is awful." )

Can we at least be clear on the definition of Quality?

You would think we could find more solid ground with respect to how to measure quality. But NO! Here comes a study showing just how hard it is to define and incentivize quality care.

I can assure you that situations where you follow a care protocol to the letter, the patient has a bad outcome and you are penalized despite deploying the "best practice" only add to the stress that drives the epidemic of physician burnout.

Full details below ... on a best practice protocol and quality incentive that failed everyone involved
... especially the patient


The evolution of DVT as an
"every once in a while is OK" event


Tags: Physician burnout, pay for performance in healthcare, healthcare quality

Patient Satisfaction and P4P – Three Things Doctors Need to Know

Posted by Dike Drummond MD

Patient Satisfaction and Pay For Performance in Healthcare ( P4P ) – three things all doctors need to know.


Tags: dike drummond, Physician burnout, the happy md, physician coach, physician engagement, patient satisfaction, pay for performance in healthcare, physician satisfaction

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