Patient Communication - What to do when a patient says thank you

Posted by Dike Drummond MD

Patient Communication - What to do when a patient says thank you

I have asked hundreds of doctors to tell me a story of their most recent rewarding patient encounter. That patient interaction where, at the end of the day, they look back and said to themselves, "oh yeah, that's why I became a doctor."

These stories all have one thing in common.

No matter what the details of the case, each story always ends with the patient and/or their family and caregivers saying, "thank you."

Unfortunately, that same doctor can often miss the critical importance of these brief moments.

When a patient says thank you - no matter how rare an occassion this is in your practice - it is an opportunity for you to do two fundamental things:

1) Reconnect you with your purpose and sense of fulfillment in your practice and simultaneously inject energy to all three of your energetic bank accounts. This infusion of energy is so powerful I call it the "triple whammy". This one interaction injects a bolus of energy into your physical, emotional and spiritual accounts simultaneously. The surplus can power you for weeks at a time.

2) Give the patient and their caregivers the opportunity to connect with you in a whole new way.

If you don't take advantage of these brief moments of gratitude, they are quickly swallowed up by the pile of tasks in your practice day - and the opportunity is lost.

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Tags: Physician burnout, doctor patient communication, patient communication, physician patient communication

Healthcare's new Age of Engagement - bold steps you can take now

Posted by Dike Drummond MD

Healthcare is entering a new Golden Age of Engagement

Patient Engagement
Patient satisfaction and quality of care are built upon a new foundation of patient engagement. In this new age you will be compensated for the level of engagement you create with your patients.

Physician Engagement
As employed physicians become the majority in the United States, your organization will create a competitive advantage by building new levels of physician engagement with your providers.

In this article, I will show you the single most important skill clinicians and physician leaders must learn in order to thrive in the years ahead.

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The Quadruple Aim Blueprint White Paper Download
Four Steps to System-Wide Burnout Prevention
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Why the "Age of Engagement"?

For the first time financial incentives are aligning with your ability to Engage your patients and your people

In this New Age, failing to reach new levels of patient and physician engagement will hit you right in the pocket book in clearly visible ways for the first time

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Tags: dike drummond, physician engagement, physician alignment, patient engagement, patient communication, physician communication, coaching skills for physicians, powerful questions

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