Doctor Patient Communication – The Universal Upset Patient Protocol
[ here's our Patient Communication Library page ]
Doctor Patient Communication can be a significant source of stress in the average office … especially when we are dealing with upset patients or angry patients.
When was the last time you had a REALLY UNCOMFORTABLE interaction with an angry or upset patient?
You didn’t know what to do or say and it left a bad taste in your mouth for days. When it comes to this type of difficult doctor patient communication – upset patients & angry patients – they can REALLY add to your stress as a practicing physician.
Watch the video below for the Universal Upset Patient Protocol
Six simple steps that will show you how to deal with upset patients angry patients quickly and easily. The full training handout for this doctor patient communication lesson is below the video frame.