Patient Satisfaction – Simple Steps Hospitals Can Take

Posted by Dike Drummond MD

Patient Satisfaction in the hospital setting isn’t so hard after all.I just ran across this study from the Agency for Healthcare Research and Quality (AHRQ) that is a massive reinforcement of common sense. Let me ask your opinion …

Which do you think would produce better hospital outcomes and patient satisfaction.

a) If the nurse waits for patients to push the call button and then takes care of their specific issue?

b) If the nurses round regularly, checking in on patients whether they push the call button or not and that this is a routine expectation for the performance of their job?

You got it. (b) wins.

IN FACT … this one change took Patient satisfaction ratings from 50-60% up to 99%.

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Tags: ahrq, agency for healthcare research and quality

Health Costs – the inverted Iceberg of healthcare expenditures in the USA

Posted by Dike Drummond MD

Health Costs in the USA
What does the Inverted Pyramid mean?

A recent report by the Agency for Healthcare Research and Quality (AHRQ) confirmed health costs distribution across the patient spectrum first reported in 1996 that are mind boggling and – at the same time – not unexpected by practicing physicians.

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Tags: ahrq, agency for healthcare research and quality


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