Stop Physician Suicide with this Crisis Hotline Audit You Will Fail

Posted by Dike Drummond MD

Our Crisis Hotline Action Plan [CHAP]

            By Dike Drummond MD, CEO TheHappyMD.com  [Another A.I. FREE Blog Post, just like ALL of my content]

PHYSICIAN LEADERS:
Are you committed to doing everything you possibly can to prevent physician suicide?

This CHAP is how you answer that question.

This document contains two steps that will ensure you do everything possible to be there for your people when they need you the most.

1) A simple audit that will show you how badly you fail to support your struggling doctors. It will take you less than 15 minutes to complete.

2) A checklist for a complete crisis hotline awareness program that will fill all the gaping holes in your current system.

 

DO THIS FIRST 

Part One:

CRISIS HOTLINE AWARENESS AUDIT

You must personally PERFORM THIS AUDIT SO YOU CAN EXPERIENCE THE FAILURE OF YOUR SYSTEM.

  • Go to a satellite facility within your system unannounced.
  • Step into the back office where they are seeing patients and grab a physician/APP as they move in the hallway from room to room between patients.
  • Ask them “what is the crisis intervention hotline number - or URL?”
    They will not be able to answer that question.
  • Ask them how they would find that number or link, then ask them to do so and watch what happens.
    • Were they able to find the link or number?
    • How much effort did that require?
    • When you clicked or dialed it - did it go to your crisis hotline and was the call picked up and handled appropriately?

IMAGINE this caller was actually suicidal at the time they tried to find the number.

REPEAT this audit randomly throughout your system every week ... FOREVER ... yes?

Report the results of your weekly audit to the C-Suite every month FOREVER. 

YOUR PERFORMANCE STANDARD IS 100%.
Each and every caller should know - or be able to easily find - the call number or link.
AND when the call is made, it should be answered immediately and appropriately by your crisis intervention staff every single time, without delay or having to leave a message.

 

THEN DOWNLOAD THIS CHECKLIST
SO YOU CAN PASS ALL FUTURE AUDITS
(YOU DO NOT NEED TO GIVE ME YOUR EMAIL!)

5-STEP CRISIS HOTLINE AWARENESS PROGRAM [CHAP] CHECKLIST

 

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PLEASE LEAVE A COMMENT

How do you expect to do on the Audit? 
(in 10 years and hundreds of tries, I have never seen an organization pass)
When will you do your Audit?

 

 

Tags: physician suicide, CRISIS HOTLINE AUDIT